Cookie Policy

01What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites recognize your device, remember your preferences, improve your experience, and provide secure and reliable services.

Cookies themselves do not typically contain personally identifiable information. However, they may be associated with information stored in your account or device.

02Why We Use Cookies

Ongati uses cookies to:

• Keep you signed into your account
• Remember your settings and preferences
• Secure user sessions
• Improve website performance
• Understand how our Services are used
• Measure platform performance
• Improve Business Pages
• Remember language and region preferences
• Protect against fraud and unauthorized access
• Maintain platform reliability
• Provide customer support
• Improve future features

03Types of Cookies We Use

A. Essential Cookies

These cookies are required for the Services to function properly. Without these cookies, certain features may not work.

Examples include:

• User authentication
• Secure login sessions
• Password verification
• Shopping or billing sessions
• Account security
• Booking functionality
• Business dashboard access
• Form submissions

The first-party, site-wide ongati_consent cookie stores only granted or denied for up to one year so the cookie-choice panel does not reopen on every visit. It does not identify an account or track activity. If cookie storage is unavailable, the same bounded choice may remain in local browser storage instead. Use Cookie settings in the footer to change the choice; clearing Ongati's stored site data resets it.

These cookies cannot be disabled because they are necessary for the operation of the Services.

B. Functional Cookies

Functional cookies remember your preferences and provide a more personalized experience.

Examples include:

• Preferred language
• Time zone
• Theme preference (light/dark mode)
• Dashboard layout
• Business settings
• Calendar view preferences
• Recently viewed pages

The first-party ongati_browser_timezone cookie stores only a validated IANA time-zone name for up to 30 days. It helps present appointment times when approximate network-country data is unavailable; it does not choose or convert service prices, change a business's stored time zone, Stripe price, or Communication Wallet ledger. Service prices remain in the business-selected currency shown on the page.

These cookies improve usability but are not strictly required for the platform to function.

C. Performance and Analytics Cookies

These cookies help us understand how visitors use Ongati so we can improve the Services.

Information collected may include:

• Pages visited
• Time spent on pages
• Navigation paths
• Device type
• Browser type
• Screen resolution
• Geographic region (general)
• Feature usage
• Error reports
• Performance statistics

Analytics data is generally collected in an aggregated or de-identified form where possible.

D. Security Cookies

Security cookies help protect both businesses and their customers.

These cookies help:

• Detect suspicious activity
• Prevent unauthorized access
• Reduce fraudulent logins
• Protect customer accounts
• Identify unusual login behavior
• Protect Ongati subscription and Wallet checkout sessions

These cookies are essential for maintaining platform security.

E. Third-Party Cookies

Some features within Ongati rely on trusted third-party providers. These providers may place their own cookies.

Examples include:

• Payment processors
• Mapping services
• Video providers
• Analytics services
• Authentication providers
• Customer support chat providers
• Embedded content providers

Each third-party provider operates under its own privacy and cookie policies.

04Cookies Used on Business Pages

Businesses using Ongati may create public Business Pages that allow customers to:

• View business information
• Browse services
• Book appointments
• Read Ongati reviews and submit an eligible appointment review after a completed appointment
• Contact the business

Cookies on Business Pages may be used to:

• Remember booking progress
• Maintain session security
• Improve booking performance
• Remember customer preferences
• Detect fraudulent booking activity

Businesses do not have access to cookies stored on visitors' devices unless otherwise permitted by applicable law.

05Cookies Used During Booking

When customers book appointments through Ongati, cookies may be used to:

• Keep booking information during the session
• Prevent duplicate bookings
• Remember selected services
• Maintain appointment progress
• Improve booking speed

These cookies generally expire after the booking process is completed or the session ends.

06Communication Preferences

If you interact with communication features provided by Ongati, cookies may remember your preferences regarding:

• Email notifications
• Marketing communications
• Appointment reminders
• Language preferences
• Notification settings

These cookies help provide a consistent communication experience across your devices where applicable.

07Advertising Cookies

At this time, Ongati does not use advertising cookies to sell your personal information or to serve targeted advertisements on behalf of third parties.

If advertising features are introduced in the future, this Cookie Policy will be updated accordingly.

08How Long Cookies Remain on Your Device

Session Cookies

These cookies exist only while your browser remains open. They are automatically removed when your browsing session ends.

Persistent Cookies

These cookies remain on your device until:

• They expire,
• You manually delete them, or
• Your browser removes them.

Persistent cookies help remember your preferences between visits.

09Managing Cookies

Most browsers allow you to:

• View cookies
• Delete cookies
• Block cookies
• Block third-party cookies
• Clear browsing data
• Configure cookie preferences

Instructions vary depending on your browser.

Disabling certain cookies may affect the functionality of Ongati, including your ability to sign in or use some features.

10Browser Controls

Most modern browsers provide cookie management settings. You can usually configure your browser to:

• Notify you before cookies are stored
• Reject all cookies
• Accept only certain cookies
• Automatically delete cookies when the browser closes

Please note that blocking essential cookies may prevent portions of the Services from functioning correctly.

11Do Not Track Signals

Some browsers support "Do Not Track" (DNT) requests.

Because there is currently no universally accepted standard for responding to DNT signals, Ongati does not respond differently based solely on these browser settings.

If industry standards change in the future, we may update our practices accordingly.

12International Users

Ongati provides Services to businesses and customers around the world.

Cookies may be processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international data processing.

13Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in technology
• New platform features
• Legal requirements
• Changes in our business practices

When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users through the Services or by email.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Cookie Policy.

14Contact Us

If you have questions regarding this Cookie Policy or our use of cookies, please contact us:

15Related Policies

For more information about how Ongati collects, uses, and protects information, please review our:

• Privacy Policy
• Terms & Conditions
• Acceptable Use Policy (AUP)

These documents work together to explain your rights and responsibilities when using Ongati.