1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website.
Cookies help websites recognize your device, remember your preferences, improve your experience, and provide secure and reliable services.
Cookies themselves do not typically contain personally identifiable information. However, they may be associated with information stored in your account or device.
2. Why We Use Cookies
Ongati uses cookies to:
- Keep you signed into your account
- Remember your settings and preferences
- Secure user sessions
- Improve website performance
- Understand how our Services are used
- Measure platform performance
- Improve Business Pages
- Remember language and region preferences
- Protect against fraud and unauthorized access
- Maintain platform reliability
- Provide customer support
- Improve future features
3. Types of Cookies We Use
A. Essential Cookies
These cookies are required for the Services to function properly. Without these cookies, certain features may not work.
Examples include:
- User authentication
- Secure login sessions
- Password verification
- Shopping or billing sessions
- Account security
- Booking functionality
- Business dashboard access
- Form submissions
These cookies cannot be disabled because they are necessary for the operation of the Services.
B. Functional Cookies
Functional cookies remember your preferences and provide a more personalized experience.
Examples include:
- Preferred language
- Time zone
- Theme preference (light/dark mode)
- Dashboard layout
- Business settings
- Calendar view preferences
- Recently viewed pages
These cookies improve usability but are not strictly required for the platform to function.
C. Performance and Analytics Cookies
These cookies help us understand how visitors use Ongati so we can improve the Services.
Information collected may include:
- Pages visited
- Time spent on pages
- Navigation paths
- Device type
- Browser type
- Screen resolution
- Geographic region (general)
- Feature usage
- Error reports
- Performance statistics
Analytics data is generally collected in an aggregated or de-identified form where possible.
D. Security Cookies
Security cookies help protect both businesses and their customers.
These cookies help:
- Detect suspicious activity
- Prevent unauthorized access
- Reduce fraudulent logins
- Protect customer accounts
- Identify unusual login behavior
- Secure payment sessions
These cookies are essential for maintaining platform security.
E. Third-Party Cookies
Some features within Ongati rely on trusted third-party providers. These providers may place their own cookies.
Examples include:
- Payment processors
- Mapping services
- Video providers
- Analytics services
- Authentication providers
- Customer support chat providers
- Embedded content providers
Each third-party provider operates under its own privacy and cookie policies.
4. Cookies Used on Business Pages
Businesses using Ongati may create public Business Pages that allow customers to:
- View business information
- Browse services
- Book appointments
- Leave reviews
- Contact the business
Cookies on Business Pages may be used to:
- Remember booking progress
- Maintain session security
- Improve booking performance
- Remember customer preferences
- Detect fraudulent booking activity
Businesses do not have access to cookies stored on visitors' devices unless otherwise permitted by applicable law.
5. Cookies Used During Booking
When customers book appointments through Ongati, cookies may be used to:
- Keep booking information during the session
- Prevent duplicate bookings
- Remember selected services
- Maintain appointment progress
- Improve booking speed
- Secure payment sessions
These cookies generally expire after the booking process is completed or the session ends.
6. Communication Preferences
If you interact with communication features provided by Ongati, cookies may remember your preferences regarding:
- Email notifications
- Marketing communications
- Appointment reminders
- Language preferences
- Notification settings
These cookies help provide a consistent communication experience across your devices where applicable.
7. Advertising Cookies
If advertising features are introduced in the future, this Cookie Policy will be updated accordingly.
8. How Long Cookies Remain on Your Device
Session Cookies
These cookies exist only while your browser remains open. They are automatically removed when your browsing session ends.
Persistent Cookies
These cookies remain on your device until:
- They expire,
- You manually delete them, or
- Your browser removes them.
Persistent cookies help remember your preferences between visits.
9. Managing Cookies
Most browsers allow you to:
- View cookies
- Delete cookies
- Block cookies
- Block third-party cookies
- Clear browsing data
- Configure cookie preferences
Instructions vary depending on your browser.
Disabling certain cookies may affect the functionality of Ongati, including your ability to sign in or use some features.
10. Browser Controls
Most modern browsers provide cookie management settings. You can usually configure your browser to:
- Notify you before cookies are stored
- Reject all cookies
- Accept only certain cookies
- Automatically delete cookies when the browser closes
Please note that blocking essential cookies may prevent portions of the Services from functioning correctly.
11. Do Not Track Signals
Some browsers support "Do Not Track" (DNT) requests.
Because there is currently no universally accepted standard for responding to DNT signals, Ongati does not respond differently based solely on these browser settings.
If industry standards change in the future, we may update our practices accordingly.
12. International Users
Ongati provides Services to businesses and customers around the world.
Cookies may be processed in countries outside your country of residence.
Where required by applicable law, we implement appropriate safeguards for international data processing.
13. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in technology
- New platform features
- Legal requirements
- Changes in our business practices
When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users through the Services or by email.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Cookie Policy.
14. Contact Us
If you have questions regarding this Cookie Policy or our use of cookies, please contact us:
Ongati
A product of Zeptonic Solutions LLC d/b/a Ongati
Virginia, United States
Privacy Inquiries: privacy@ongati.com
Support: support@ongati.com
15. Related Policies
For more information about how Ongati collects, uses, and protects information, please review our:
These documents work together to explain your rights and responsibilities when using Ongati.