1. About Ongati
Ongati is a software platform for business pages and permanent QR codes, services and availability, online booking and waitlists, customer and appointment records, supported reviews, customer communications, calendar connections, and supported contact or Wallet-pass links. Ongati is operated by Zeptonic Solutions LLC, doing business as Ongati, in Virginia, United States.
2. Eligibility
You must be at least 13 years old to use Ongati as a customer. If you are under 18, you confirm that a parent or legal guardian agrees to these Terms on your behalf.
To sign up for a business account, run a business on Ongati, or take payments through Ongati, you must be at least 18 years old, or the age of majority where you live if that is higher. You must also have authority to enter a binding agreement and be authorized to act for that business.
Everyone who uses the Services must provide accurate information and use the Services only for lawful purposes.
3. Your account
You are responsible for accurate account information, protecting credentials, account activity, and ensuring authorized users follow these Terms. Tell us promptly if you suspect unauthorized access.
4. Plans and seat pricing
Free is a permanent $0 plan, not a trial. It requires no card and supports one business location, one bookable provider, and no Admin user. It includes the business page, permanent QR, supported Apple Wallet and Google Wallet business QR passes, online booking, waitlist, customer and appointment history, basic reviews, and the email allowance in Section 6. Free includes up to 4 new bookings each calendar month in the business’s time zone. For Free businesses created before October 26, 2026, the 4-booking limit starts on December 1, 2026. A successful retry of the same booking request and rescheduling an existing booking do not use another booking. Cancellation or a no-show does not return a booking to that month’s allowance. The allowance resets at the start of the next calendar month in the business’s time zone. Free businesses use the standard Ongati-hosted public booking experience; Website Booking Embed is not included.
Solo costs $20 monthly or $200 yearly for one location and one included bookable provider. It includes Free without the Free booking cap plus Website Booking Embed, supported Google, Microsoft, and Apple (iCloud) calendar connections, manual appointment approval, related-service recommendations, 1,000 transactional emails per UTC month, and Communication Wallet access. Solo has no additional bookable-provider add-on. It may add one Admin user with no calendar for $10 monthly on monthly Solo or $100 yearly on annual Solo. A second Admin user requires Growth.
Growth costs $45 monthly or $450 yearly for one location and four included seats. Each seat may be Bookable or Admin. It includes Solo plus advanced staff scheduling, individual working hours, custom breaks, 5,000 transactional emails per UTC month, and priority support. Each seat above four costs $10 monthly on monthly Growth or $100 yearly on annual Growth, up to eight total seats. Businesses that need nine or more seats use Custom.
A Bookable seat has a calendar, appears on the business page and Website Booking Embed, can be booked, and can be assigned to appointments, payments, and tips. An Admin seat is a separate login that may manage appointments and customer information but has no calendar, never appears on the business page, booking flow, or embed, and cannot be selected as the provider for an appointment, payment, or tip. Plan and billing controls stay with the Owner.
The Owner’s login has no separate charge. A bookable Owner uses one seat; a nonbookable Owner uses no seat. Every other active login uses one Bookable or Admin seat. A pending Admin invitation reserves one Admin seat until it is accepted, replaced, or explicitly revoked. Its secure link expires separately. An expired link must be resent or revoked, and the seat stays reserved until then. Changing an existing Growth seat between Bookable and Admin does not change the seat quantity or add a separate charge. The pricing cutover does not remove existing access merely because a business is above a new limit; the limit applies when the team is next changed.
Custom is a sales-assisted or invoiced arrangement for nine or more seats or other supported larger, multi-location, or negotiated-volume needs. It is not self-service unless Ongati expressly offers that option.
Ongati may separately provide Website Booking Embed through an explicitly granted complimentary, sponsored, demonstration, or similar special-access arrangement.
A supported, connected Google, Microsoft, or Apple (iCloud) calendar may provide external busy-time information that Ongati uses when determining availability. Where the supported integration provides it, Ongati may create, update, or remove external calendar copies of Ongati bookings. An edit made directly in an external calendar does not automatically modify the authoritative Ongati booking unless Ongati explicitly supports that specific operation. Calendar connections require a supported, connected provider. Communication Wallet funding requires ready Stripe. SMS requires a supported, ready sender route, applicable consent and preferences, and sufficient Wallet credit. Apple Wallet and Google Wallet passes require supported provider configuration.
Stripe Checkout displays the selected base plan, paid seat or Admin add-on quantity, interval, recurring total, and applicable taxes before purchase. Add-ons use the same interval as the base plan. Ongati does not silently move a business between Solo and Growth, and does not automatically change a complimentary or grandfathered arrangement.
An eligible new paid Solo business may receive one nonrecurring USD $5 promotional Communication Wallet credit after Stripe verifies its first qualifying paid invoice. An eligible new paid Growth business may instead receive USD $10. The bonus is limited to one per legitimate business and payment identity and is not repeated after cancellation, reactivation, seat changes, interval changes, or plan switching. Invitations, trials, Complimentary arrangements, managed demos, duplicate accounts, disputed or refunded payments, and ineligible activity do not qualify. Historical $3 grants remain governed by the earlier accepted offer and are not rewritten.
5. Renewal, plan changes, and cancellation
Solo and Growth automatically renew for the monthly or yearly interval selected until canceled. By subscribing, you authorize the displayed recurring charge. Adding a paid Admin user or Growth seat, or changing plan or interval, can create a prorated charge or credit. When the Owner confirms removal of a paid Admin user or Growth seat, that access ends and Ongati updates the Stripe quantity immediately without proration. It creates no mid-cycle charge, credit, or refund. The lower recurring amount starts on the next invoice. A Growth business must have no more than one active bookable provider and one active Admin user before it can change to Solo. Ongati displays the current recurring amount, add-on charge, new recurring total, and a Stripe estimate before confirmation where supported. Stripe recalculates the final amount when the change is confirmed.
You may cancel online from Plan & billing. Cancellation normally takes effect at the end of the prepaid period and stops the next renewal. Cancel before the renewal date shown in Ongati or Stripe. Cancellation does not automatically create a refund for the current period unless law requires one.
6. Communication allowances
Free includes 100, Solo includes 1,000, and Growth includes 5,000 provider-accepted transactional emails per UTC calendar month. A provider-accepted email counts even if later delayed or rejected; a definite failure before acceptance releases the reservation. Ongati warns around 80% and 100%. The allowance refreshes monthly and plan changes do not erase earlier usage.
After Free uses its 100 included emails, further transactional email pauses until the next UTC month or an upgrade. Free does not have an additional email allowance and cannot use Communication Wallet credit for overage. After a paid allowance is used, eligible email uses prepaid Wallet credit at the dashboard rate. Free has no SMS. Supported Solo and Growth SMS uses Wallet credit from the first SMS and remains subject to routing, sender readiness, consent, preferences, and sufficient funds.
7. Communication Wallet
The Communication Wallet is only for Ongati client communications. It is separate from customer booking payments, business revenue, deposits, and customer purchases. Wallet balances, rate snapshots, charges, promotional grants, refunds, and liabilities are recorded separately.
On Free, an existing Wallet balance and history remain preserved and read-only; the balance is not spent and new top-ups are unavailable. On an eligible paid or approved complimentary entitlement, supported Wallet funding and sending may resume. Automatic recharge is optional and requires express owner authorization.
If separately accepted, Ongati may let scheduled appointment reminders, and no other paid messages, use a small capped grace liability when prepaid credit is exhausted. The default cap is $2.00, is shown separately, and is settled by the next recharge or credit. Other messages wait for funds. Promotional credits have no cash value and generally are not withdrawable, transferable, refundable, or usable outside supported Ongati communications.
8. Payment processing
Stripe processes paid subscriptions and supported Wallet payments. Ongati does not store complete card information. Stripe may provide its own Checkout, invoice, payment-method, proration, and cancellation records. Ongati does not currently collect the business customer’s underlying appointment payment or deposit through the ordinary launch booking flow.
9. Business responsibility
Businesses are responsible for their services, prices, availability, information, customer communications, taxes, licenses, and legal compliance. Ongati provides software and does not operate the business.
10. Customer data
Businesses retain ownership of customer data they store in Ongati and authorize Ongati to process it to provide the Services. Businesses must collect and use it lawfully. Internal business records are not public merely because they exist in Ongati.
11. Acceptable use
You may not use Ongati for unlawful, fraudulent, abusive, deceptive, infringing, harmful, or unsolicited activity; interfere with security or operation; reverse engineer except where law permits; scrape or access data without authorization; or evade billing, consent, account, provider, or usage safeguards.
12. Communications and customer consent
You are responsible for lawful consent and honoring customer choices. STOP and equivalent opt-out behavior takes precedence where applicable. Ongati may block, suppress, or hold a message when consent, sender, route, provider, account, entitlement, rate, or Wallet requirements are not met.
13. Third-party services
The Services may rely on Stripe, email and SMS providers, Apple, Google, Microsoft, calendar services, hosting, and other providers. Their terms and availability also apply. Ongati cannot guarantee that an external provider accepts or completes an action.
14. Intellectual property
Ongati and its software, branding, designs, and documentation are owned by Zeptonic Solutions LLC or its licensors. These Terms give you a limited, revocable right to use the Services and do not transfer ownership.
15. Your content
You retain rights in content you submit and grant Ongati the rights reasonably needed to host, process, display, transmit, secure, and back it up for the Services. You represent that you have the necessary rights and that your content is lawful and accurate.
16. Availability
We work to keep Ongati available but do not guarantee uninterrupted or error-free service. Maintenance, security work, providers, networks, force majeure, and other circumstances may affect availability. External features remain subject to their independent readiness gates.
17. Data retention after downgrade
When paid access ends at period close, the business returns to Free. Its business page, permanent QR, core Calendar & Booking, Wallet balance and history, customers, reviews, appointments, customer records, and historical billing evidence are not deleted merely because the paid plan ended. Bookable and Admin team members above Free’s allowance are archived or deactivated rather than deleted; historical team records remain. Individual provider hours and custom breaks, external Calendar Sync, manual approval, recommendations, SMS, paid email overage, Wallet top-ups, and other paid-only operations pause as applicable.
18. Suspension and termination
We may restrict or terminate access for material violations, fraud, abuse, security risk, legal requirements, or nonpayment. Where appropriate we may provide notice. Nonpayment normally pauses paid entitlement or returns the business to Free; it does not itself require deletion of retained Free presence or history.
19. Limitation of liability
To the fullest extent permitted by law, Ongati is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, goodwill, or opportunities. Our aggregate liability for a claim will not exceed amounts you paid Ongati for the Services during the twelve months before the event giving rise to the claim, except where law does not permit that limit.
20. Indemnification
You agree to defend and indemnify Ongati and its affiliates, officers, employees, and agents from third-party claims arising from your business, content, communications, unlawful use, or violation of these Terms or applicable law.
21. Changes to the Services
We may improve, change, pause, or discontinue features. We will provide notice and obtain consent where required before a change alters an accepted recurring price. Code presence alone does not promise public availability.
22. Changes to these Terms
We may publish a new version of these Terms. Material changes apply prospectively with notice or consent as required. Historical payments, credits, invitations, and subscription evidence remain governed by the versions accepted for them.
23. Governing law
These Terms are governed by Virginia law, without regard to conflict-of-law principles, except where mandatory consumer or local law applies.
24. Severability
If part of these Terms is unenforceable, it will be limited or removed only as needed and the remaining provisions continue in effect.
25. Entire agreement
These Terms, the Privacy Policy, accepted plan or Wallet terms, and any written order or invitation form the agreement for the Services and replace prior discussions about the same subject. A specific accepted written offer controls over a conflicting general term for that offer only.
If you take part in Ongati's optional referral program, the Referral Program Rules also apply and form part of these Terms.
26. Contact us
Questions about these Terms may be submitted at ongati.com/support or sent to Zeptonic Solutions LLC d/b/a Ongati, Virginia, United States.