Legal

Privacy Policy

Effective Date: July 28, 2026  ·  Last Updated: July 29, 2026

Welcome to Ongati, a software platform owned and operated by Zeptonic Solutions LLC d/b/a Ongati ("Ongati," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, protect, and process information when you access or use the Ongati website, software, mobile applications, business pages, booking services, customer relationship management (CRM) tools, communication services, and any other products or services we provide (collectively, the "Services").

By using Ongati, you acknowledge that you have read and understood this Privacy Policy.

Contents
  1. Who We Are
  2. Scope of This Policy
  3. Information We Collect
  4. Cookies & Similar Technologies
  5. How We Use Information
  6. Communication Services
  7. Communication Wallet
  8. Payment Processing
  9. Third-Party Services
  10. Data Ownership
  11. Data Security
  12. Data Retention
  13. International Data Transfers
  14. Your Privacy Rights
  15. Children's Privacy
  16. Changes to This Policy
  17. Contact Us

1. Who We Are

Ongati is a Software-as-a-Service (SaaS) platform that helps businesses establish an online presence, manage appointments, communicate with customers, process payments, organize customer information, and operate their businesses more efficiently.

The Services are operated by:

Zeptonic Solutions LLC
Doing Business As: Ongati
Virginia, United States

Privacy Questions: privacy@ongati.com

2. Scope of This Policy

This Privacy Policy applies to:

It does not apply to third-party websites or services that may be linked from our platform.

3. Information We Collect

We collect information in several ways.

A. Information You Provide

When you create an account, subscribe, or use our Services, we may collect:

Business Information

Account Information

Billing Information

When purchasing a subscription or adding communication credits, we may collect:

Payment card information is processed by our payment providers and is not stored by Ongati.

B. Customer Information Stored by Businesses

Businesses using Ongati may choose to store information about their customers, including:

Businesses remain the owners of this customer data. Ongati acts only as a service provider that stores and processes this information on behalf of the business.

C. Booking Information

When a customer books an appointment through an Ongati Business Page, we may collect:

D. Communication Information

If a business sends notifications using Ongati, we may process:

We do not claim ownership of message content.

E. Automatically Collected Information

When you visit Ongati, we automatically collect technical information including:

This information helps improve reliability, security, and performance.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

For more information, please see our Cookie Policy.

5. How We Use Information

We use information to:

We do not sell your personal information to third parties.

6. Communication Services

Businesses may use Ongati to send:

Communication services may be provided through trusted third-party providers.

Businesses are responsible for ensuring that they have permission to contact their customers.

Communication charges are billed separately from subscription fees according to the business's selected communication plan or wallet balance.

7. Communication Wallet

Ongati may require businesses to maintain a prepaid Communication Wallet for usage-based services, including:

Communication credits are deducted based on actual usage. Rates may vary depending on destination, communication type, and applicable third-party costs. Current rates are available within the Ongati dashboard.

8. Payment Processing

Payments are processed by secure third-party payment processors.

Ongati does not store full payment card numbers.

Our payment providers maintain compliance with applicable payment security standards.

9. Third-Party Services

Ongati integrates with third-party services that may process information on our behalf, including:

These providers only receive the information necessary to perform their services.

10. Data Ownership

One of Ongati's core principles is that your business owns your data.

Business users retain ownership of:

Ongati receives a limited license to process this information solely for the purpose of providing the Services.

11. Data Security

We implement commercially reasonable safeguards designed to protect your information, including:

No system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

12. Data Retention

We retain information only as long as necessary to:

After account closure, certain information may be retained for a limited period before secure deletion, unless a longer retention period is required by law.

13. International Data Transfers

Ongati serves businesses around the world.

By using our Services, you understand that your information may be processed or stored in countries other than your country of residence.

Where required, we implement appropriate safeguards for international data transfers.

14. Your Privacy Rights

Depending on your location, you may have rights to:

Requests may be submitted by contacting privacy@ongati.com.

15. Children's Privacy

Ongati is intended for business use and is not directed toward children under the age required by applicable law to use our Services independently.

We do not knowingly collect personal information directly from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date and, where appropriate, notify users through the platform or by email.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ongati
A product of Zeptonic Solutions LLC d/b/a Ongati
Virginia, United States

Privacy Email: privacy@ongati.com